Issue
- Your ESET business license is expiring or has expired
- You are having difficulty renewing your business license
- You are a self-managed customer using ESET PROTECT Hub
- Before you proceed
- Renew your ESET business license
- Special cases/troubleshooting
Solution
Before you proceed
- You can renew your business product license for up to two years (730 days) after the purchase. This period may differ based on the country where you purchased your ESET license
- Manage auto-renewal settings for your ESET license
- Manage account and credit card information for your ESET license
- You will need your Activation key or Public ID
ESET PROTECT Hub users
Based on the rules enforced by partners and resellers, some actions in ESET PROTECT Hub may not be allowed. Only self-managed customers with a specific number of seats are eligible to modify (renew, enlarge, upgrade) their license by themselves.
If you are an eligible self-managed customer, you can log in to ESET eStore via ESET PROTECT Hub:
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Click Licences → options icon (three dots) → Renew license or Enlarge license.
Figure 1-1 -
You will be redirected to ESET eStore.
If you are not eligible to modify your license by yourself, the following message will be displayed. Contact your partner or reseller for assistance, or contact ESET Technical Support.
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Log in to the ESET eStore using your Activation key or Public ID.
You can also use different methods to log in to ESET eStore, such as ESET PROTECT Hub, or in-product and email links.
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If you are in a renewal period, you will be redirected directly to the Renewal page (see Figure 1-2).
If you are outside the renewal period, click Extend to renew your license.
Figure 1-3 -
Adjust the number of devices you want to protect and select the validity period. Your renewal price will be prorated based on volume discounts.
- If you want to renew your current license, click Renew now.
- If you want to renew your license, but you also want to upgrade to a higher protection tier, click Upgrade now.
Figure 1-4 -
Review your renewal information. In this step, you can still adjust the number of devices and the validity period, and you can enable or disable the Auto-renewal. You can also upgrade your license to a higher protection tier, add additional protection, if available, or add a promo code. Click Continue.
Figure 1-5 - Follow the on-screen instructions and complete your purchase. Your renewed license is automatically updated, and no further action is needed.
Special cases/troubleshooting
See the licensing FAQ (business users).
License not eligible for renewal
Check the expiration date of your license. If it has been more than two years (730 days) since your ESET license expired, your license is not eligible for renewal, and you must purchase a new ESET license.
The new expiration date is not displaying after a renewal
Read more about the issue with the new expiration date not displaying after renewing a license.
Update account and credit card information
See how to manage account and credit card information for your ESET license.
Lost license
If you cannot find your license information, visit the Lost ESET subscription page.
